Refund Policy

Thank you for shopping at spartsbolts.com. We hope that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a 30-day refund policy. Please read the following guidelines carefully to understand your rights and the process for requesting a refund.

1. Eligibility for Refunds

To be eligible for a refund, your item(s) must meet the following conditions:

  • The item(s) must be in new, unused condition.
  • The item(s) must be returned in original packaging.
  • The return must be initiated within 30 days from the date of delivery.
  • The product(s) should not have been installed, damaged, or modified in any way.

2. Non-refundable Items

We do not offer refunds for the following items:

  • Products that have been used, installed, or altered.
  • Items that are damaged or missing parts not due to our error.
  • Items that are special orders, custom-made, or marked as final sale.

3. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Us: Email us at [Your Email Address] or call [Your Phone Number] to request a return authorization.
  2. Provide Order Information: Include your order number, proof of purchase, and reason for return in your request.
  3. Return Authorization: We will provide you with a Return Authorization Number and the instructions for returning the product.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a product defect or our error.
  • We recommend using a trackable shipping service or purchasing shipping insurance for the return. We cannot guarantee that we will receive your returned item if the shipment is lost.

5. Refund Process

Once we receive the returned item(s), we will inspect them to ensure they meet the eligibility criteria mentioned above. After the inspection:

  • If your return is approved, we will issue a full refund to the original payment method within 7-10 business days.
  • If your return is rejected, we will contact you and return the product(s) to you at your expense.

6. Refund Timeline

Please note that the time it takes for the refund to appear in your account may vary based on your payment provider. Typically, it may take 5-10 business days for the refund to show up on your credit card or bank statement.

7. Damaged or Defective Products

If the product you received is damaged or defective:

  • Please contact us immediately with a photo of the product and the damage. We will arrange a replacement or a refund for the defective item at no cost to you.
  • Returns for damaged or defective products must be initiated within 7 days of receiving the item.

8. Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, please follow the return process to receive a refund and place a new order for the desired item.

9. Contact Information

If you have any questions or concerns about this refund policy, or if you wish to request a return or refund, please contact us at:

  • Email: [Your Email Address]
  • Phone: [Your Phone Number]
  • Address: [Your Physical Address]